- We receive our 600th TripAdvisor review!
- We have been selected as one of the winners of the Good Hotel Guide Editor’s Choice 2015 awards for New Discovery Hotels.
- They did not teach one to be an officiant at B&B school!
- We get another TripAdvisor Certificate of Excellence!
- We receive our 500th TripAdvisor review!
- Lights, camera and……..action!
- Our model employee is the answer!
"On the shore of Lake Tal-y-llyn beneath Cadair Idris in southern Snowdonia, this peaceful stone-built house has lake views from every window. 'Wonderful: our visit is an annual highlight,' says a regular correspondent. This house is run in a personal style by owners, John, 'a welcoming and chatty host' and Ricky, who cooks the 'very good' evening meals. There is good walking, mountain biking and fishing."
Here at The Old Rectory on the lake we hope are hosting skills are up to scratch but we recognise there is always room for improvement and we must not rest on our laurels. So that’s why we have undergone World Host training to make sure we are better equipped. The WorldHost customer service programme has a proven track record worldwide and was used to train nearly 40,000 staff for the 2010 Vancouver Winter Olympics. The programme was brought to the UK by People 1st and has been adapted to meet the needs of the local hospitality and tourism industry. Their course allowed us to re-identify what was necessary to ensure good-quality service. This included the importance of a good welcome, the value of good listening skills while learning of how to tackle potentially inflammatory situations through role-play and gaining an understanding of the importance of the tourism industry to the strength of the Welsh economy. The Old Rectory on the lake is now being featured as one of the case studies which can read by going to www.worldhost.uk.com/case_studies/19. Recently a photographer spent a morning with us for People 1st who have kindly let us use his images here.
For more information visit: www.worldhost.uk.com/wales.